Last updated on: September 20, 2023
Introduction
Felix & Paul Studios Inc. (the “Corporation”, “we”, “us”, “our”) recognizes the importance of protecting your personal information. This Policy explains how the Corporation collects, uses, stores and communicates your personal information.
This Policy applies to the users and customers of the Corporation’s websites, applications, products and services. It does not apply to its existing or prospective employees or to its suppliers.
By providing your personal information to the Corporation after you have been informed of this Policy, in accordance with applicable laws, you consent to the collection, use, storage and communication of such information as set out in this Policy. In certain cases, your consent may also be implicit, in accordance with your reasonable expectations.
The Corporation reserves the right to update this Policy at any time and such modifications will enter into force on the date specified in the update. You are advised to regularly check for changes to this Policy. We will consider that you have accepted the changes to this Policy if you continue to provide personal information to the Corporation once the changes enter into force.
Who collects personal information
We collect your personal information on our own behalf and on behalf of our associated companies, which are currently: Felix & Paul Productions Inc., Felix & Paul Interactive Inc., Felix & Paul Development Inc., Felix & Paul Distributions Inc., and Felix & Paul Studios US Inc.
How and what personal information we collect
We collect personal information directly from you when you provide it to us. The information we collect in that context includes the following personal information: last name, first name, address, email address, telephone numbers and your communications with us. This is the case, for example, if you send us an email or complete a web form.
The type of personal information we collect depends on various factors and on the context. We only collect such personal information that we consider necessary for the conduct of our business and the fulfilment of identified purposes.
For example, we collect personal information when you decide to subscribe to a newsletter, enter one of our promotions, take part in one of our surveys, or when you make a request to or make a purchase from us.
We also automatically collect personal information provided by analytical tools or digital markers on our websites and in our applications. These analytical tools only collect a limited set of data, including the Internet protocol address (IP address), the date and time of visit, the pages visited, domain used to access the website, the type and version of the browser or operating system you use, as well as the previous and subsequent website accessed. For these purposes, we use cookies, as described further below.
We do not collect any information relating to payment cards. Payments made via our websites or applications are processed directly by our service provider, which has sole access to payment card information. Your online transactions are secured in accordance with our service provider’s transmission standards, so that your transactions are routed and processed securely.
Why we collect personal information
We collect personal information for the following purposes:
In addition to the purposes described above, we will inform you of the purposes for which your personal information is collected when or before it is collected.
If we intend to use the personal information we have collected for purposes not previously communicated, we will ask for your separate consent before doing so, unless applicable laws allow us to do so without your consent.
What technology we use to identify, locate or profile people
The Corporation uses cookies. Cookies are fragments of information sent to your computer or mobile device when you view a website. They are saved, temporarily or permanently, on your computer’s or mobile device’s hard drive, leaving a record of your visit. Every time you go to a website, a cookie can be created and stored, which allows us to “recognize” you each time you consult the website.
The information collected using cookies can include your Internet protocol address (IP address), the date and time of your visit, the pages you visited, the domain used to access the website, the type and version of your browser and operating system, the previous and subsequent website accessed, your device’s current status (including for example processor performance) and technical characteristics, your use of our websites, applications and services and products (including performance data, sense of observation and certain other user behaviour), age, gender, language and interests.
Cookies can allow us to analyze your personal preferences, interests or your behaviour when you browse the Internet. They help us to improve your online experience by recording your navigation preferences, analyze the operation of our websites, perform statistical analysis and recommend content to you.
The information collected using cookies is not associated with your other personal information, except when you specifically ask us for something that requires combining them, such as, for instance, troubleshooting.
We use the following cookies:
Explore.space cookies
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
felixannpaul.com cookies
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Many major websites use cookies. Most web browsers are set to accept cookies by default. At your preference, you may modify your browser settings to receive a notification when a cookie is received or to refuse all cookies. While you are not required to accept cookies, it is possible that certain website functionalities may not work properly if you configure your browser to refuse cookies. Consult the following link for an overview of how to disable or delete cookies in current browsers: https://www.allaboutcookies.org/.
Is it possible to refuse the collection of personal information
You can refuse to consent to the collection of your personal information. However, doing so could limit our ability to offer you services. If you withhold such consent, we will not deny you goods or services unless they cannot be provided without such collection. Thus, consenting to our use of your personal information for secondary purposes is not required.
These rules also apply if you withdraw your consent.
Do we collect personal information about minors
It is our intention to comply with all applicable laws regarding children’s privacy and advertisements that target them. We do not seek to collect personal information about minors under 14 years of age without the verified consent of the person having parental authority or a tutor. However, if you believe that we do so, please let us know. If we wish to collect personal information about minors under 14 years of age, we will obtain consent directly from a person having parental authority or a tutor, in accordance with applicable laws.
Do we take decisions based on automated processing of personal information
It is not our intention to take decisions exclusively based on an automated processing of your personal information.
Who can access personal information inside and outside the Corporation
Your personal information is disclosed only to our authorized employees who have a business need to access it.
We will only disclose personal information about you to third parties in the following situations:
What are the roles and responsibilities of personnel with access to personal information
We have informed our employees of their obligation to preserve the privacy of personal information, and we will continue to raise awareness about its importance. Our employees can only use personal information pursuant to the terms of this Policy.
How we safeguard personal information
We have implemented reasonable physical, administrative and technical security measures to protect personal information from being lost or stolen, or from being accessed, disclosed, copied, used or modified without authorization. The nature of these security measures varies by the sensitivity, quantity, distribution and format of the personal information collected, as well as by the storage methods used. When destroying personal information, we take steps to prevent unauthorized parties from gaining access to it.
Where we store personal information and do we communicated personal information outside of Québec
Depending on the nature of the personal information, it may be stored in the various computer systems in our offices, in our storage facilities, or in those of our service providers.
Your personal information may be communicated outside of Québec or Canada, for the purposes described above, including its collection, use, disclosure and storage.
How long we keep your personal information
We retain the personal information we collect for as long as required for the fulfilment of identified purposes, as long as it is reasonable to do so for customer service, legal or commercial purposes. The retention period depends on the purposes and the nature of the information. At the end of this period, the information is destroyed, erased or anonymized.
What are the rules for third party websites, applications and social media sites
Our websites and applications can contain links to third party websites or applications (collectively, “Third Party Sites”). By using such links, you will leave our website or application. We provide these links as a convenience. We are not responsible for the privacy practices of Third Party Sites, which are not under our control. Consequently, any personal information transmitted through Third Party Sites is subject to the Privacy Policy of those Third Party Sites. It is your responsibility to review those policies to ensure your personal information is protected.
We may use Third Party Sites of social media sites (such as Facebook and Instagram). Our social media accounts are public and we do not operate the sites that host them. If you decide to interact with us through one of these social media sites, you must first review their Privacy Policy.
The personal information provided to us through social media accounts is collected to capture conversations (for instance, questions and answers, comments, “Likes,” and shared tweets) between you and the Corporation. It may be used to respond to requests, carry out statistical analyses or create reports and for all other purposes set out in this Policy.
What are your privacy rights and how to exercise them
Subject to the limits and provisions of applicable laws, you have the right to: (a) consult your personal information, (b) rectify your personal information, (c) withdraw your consent at any time (the withdrawal of consent is binding for us with regard to the personal information the use of which was based on such consent; the withdrawal of consent will not affect the lawfulness of use based on your consent before its withdrawal), (d) have your personal information erased.
You may exercise the foregoing rights at any time by contacting our Privacy Officer (see below).
Any such request must contain sufficient details for us to be able to address it. We agree to respond to any such request within a reasonable period of time, and to the extent possible, within a maximum of thirty (30) days, as set out in the applicable laws. We must, however, first verify the identity of the person making such a request.
We will ensure that your personal information is as accurate, complete and up-to-date as possible for the purposes for which it is used. However, it is your responsibility to advise us of changes to your personal information, such as your contact information.
What is our complaint process regarding the protection of personal information
You may file a complaint with our Privacy Officer (see below) if you believe that we are not complying with our obligations to protect personal information. We will confirm receipt of your complaint, contact you for more information as needed, conduct a confidential investigation and share its conclusions with you. If your complaint is justified, we will take appropriate measures to correct the situation. If you are unsatisfied with our internal review of your complaint, you can contact the following organizations responsible for the protection of personal information: the Office of the Privacy Commissioner of Canada (federal), Québec’s Commission d’accès à l’information, the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Information and Privacy Commissioner of Alberta.
Who to contact for privacy questions and who is our Privacy Officer
Our Privacy Officer (also known as the person in charge of the protection of personal information) is our president, who you may contact at: privacy@felixandpaul.com or 350, rue Le Moyne, Suite 100, Montréal, QC, H2Y 1Y3, Canada.
You can contact our Privacy Officer to exercise your rights, ask questions about our personal information practices or file a complaint about the protection of personal information.